100% Proficiency® for IT
Introduction
Over the years we at Effective Training Solutions have recognized that the value of Information Technology (IT) innovation is greatly reduced without effective training. We have found that where technology implementations lose effectiveness is the point where training does not achieve full end user proficiency. When training does not achieve full end user proficiency, the IT innovation, upgrade, conversion, etc., can become frustrating, underutilized and undervalued.
Information Technology Proficiency Gaps and Costs
Training in new software applications typically results in no more than 40% proficiency, leaving employees “figuring it out” and “trying to remember” when they get back to their jobs. This results in significant productivity losses and creates quality issues, potentially negatively impacting customers.
100% Proficiency Training and IT Training
100% Proficiency is extremely applicable to IT training, software conversions and applications. It is a training system which enhances your current training efforts and can be used for training related to any application, business process or system. Effective Training Solutions uses a “Train the Trainer” approach to train your employees to use this system.
100% Proficiency and Seamless Conversions
100% Proficiency cuts training time in half, eliminates human errors and reduces the pain and stress associated with the confusion that is experienced during the so called “Valley of Despair” after new systems “go live,” where mistakes, complaints and frustration can sour the introduction of the new system.
100% Proficiency enables “seamless conversions” and smooth change management by providing a training system which brings employees up to full proficiency before the new system goes “live.” This reduces mistakes, confusion and lowered productivity usually associated with the learning curve after a new system goes on line. This way you get the most out of your IT innovation, a more rapid return on investment and full utilization of the new system. You also can expect a much more positive response to the new technology.
Rapidly Bring Existing and New Employees Up to Speed
100% Proficiency can also be used after IT conversions in order to help existing employees achieve full proficiency in all aspects of a system and business processes. This will enable them to fully utilize all of the functionality of the new system. This is especially helpful if you are adding new employees and want to rapidly bring them up to speed as 100% Proficiency gives you sustainable training materials.
What Clients Have to Say:
“There’s no comparison between 100% Proficiency and other training methods. Every other training method comes in 2nd.” - R.J.
“You have a lot more attention to your needs. It is less stressful & no rushing, you learn at your own pace, unlike traditional training where you still go to the next process, without fully understanding the process that was just covered.” - A.M.
“This training project was perceived by the business managers and the participants as the most successful information systems training program they had ever experienced. The trainers were relieved when few people asked them for help after the system went live, and our training department was perceived as a real business partner. As a result there is now a requirement that all new processes must be introduced using the 100% Proficiency training method.” – P.M.
“What you do with 100% Proficiency, you not only get people who can apply what they’ve studied, you also get people through the materials faster.” – B.P.
“Our post-training study proved that 100% Proficiency reduces training time by 50% and increases retention. A whopping 33% of the employees who were trained without 100% Proficiency needed additional training within two months. Not one person trained with 100% Proficiency was ill prepared. For this reason and the fact that 98% of those trained said they recommend using 100% Proficiency for future training, we have decided to expand our use of 100% Proficiency. Thank you for introducing us to such a powerful training tool.” – W.M.
“In one of the most memorable moments of our implementation, an experienced Sales Rep approached me: ‘Hey Jon, can I have some of that training the new guy is getting? He’s teaching me things I don’t know!’ We use the 100% Proficiency Training system to train our Sales Staff on our Mission Statement, Oracle and policy implementation. Your program provides the control needed to teach new Sales Reps exactly what they need to perform their role, and make good decisions. The freedom to use real world situations in a structured program ensures that a new Sales Rep’s first customer contact is performed with skill and confidence.” – J.M.
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